*  I lead by example

*  I constantly raise the bar as we lead the finance profession

*  Clients will be completed delighted with what I do, and how I do it

*  I always maintain positive relationships

*  I greet and farewell everyone by name with eye contact and with a smile

*  If at fault, I will apologise and make restitution - right away

*  I demonstrate a positive 'can do' attitude at all times

*  I focus on solutions to clients objectives

*  I am creative and innovative in my approach to helping our clients succeed

*  I always act with integrity, I respect others and I use empowering conversation

*  I will own any queries or complaints that I receive, and ensure they are addressed within the same day that I receive them

*  I always live and demonstrate the company value

*  we work in a positive environment, full of excellent people, who are focused on solutions at all times

*  personal responsibility and integrity exist at all times, at all levels

*  personal accountability is core to our beliefs - doing what we say we will do

*  while we respect the individual, the team is more important than any single person

*  everyone adds value to the company and contributes to its performance

*  everyone knows their role and respects the roles of others

*  everyone chooses to be here, their is no victim mentality

*  the work environment is relaxed, healthy, comfortable and creative, but professional and appropriately urgent at the same time.  It is a fun environment that elicits creativity and supports camaraderie

* our team members are committed to personal development.  They show initiative in seeking out personal growth opportunities, making them well rounded and whole outside of our company

*  we do not operate as a consensus company to move the company forward.  We operate on a functional model based on the vision of leadership

*  we speak very politely using a person's name - and we say "please", "thank you", "it'll be my pleasure" and "certainly" as a minimum

*  if we talk about a person who is not present, we speak as if they are listening to your conversation

*  if we have a problem with someone, we talk about the problem only with them in private

*  If something goes wrong, we first blame a system not a person

*  to be part of our team you MUST live our values and follow our client & culture performance standards to the letter.  Every team member empowered to correct any other team member who is not living and adhering to them